Shipping Policy
- Shipping
Methods
We offer the following shipping methods for orders placed on
our website: www.jemel.in
Standard Shipping: Shipping fees apply and are determined by
the customer’s location. Orders over ₹4,999 qualify for free shipping.
- Order
Processing
Orders are typically processed within 7-8 business days upon
receipt of payment.
We try to deliver by morning of other day if receive order
before 11:59 p.m. of previous day. We can not commit it but we are trying to do
it smoothly.
You will receive an email confirmation with tracking
information once your order has been shipped.
- Shipping
Destinations
If your location is not included in this list, please
contact our customer support for further assistance.
- Shipping
Charges
Shipping charges are calculated based on the selected
shipping method, delivery destination, and order weight. The total shipping
cost will be displayed at checkout before you confirm your order.
- Customs
and Duties
For international orders, customs duties, taxes, and fees
may apply upon delivery. These charges are the responsibility of the recipient
and are not included in the product or shipping costs. Please check with your
local customs office for more information on potential fees.
- Delivery
Time
Delivery times vary based on the shipping method and
destination. Estimated delivery times are provided during the checkout process
and in the order confirmation email. Please note that these are approximate
estimates and actual delivery times may vary due to factors beyond our control.
7. Shipping Delays
While we make every effort to deliver your orders on time,
there may be circumstances that cause delays, such as weather conditions,
customs inspections, or carrier-related issues. We are not responsible for such
delays which influence by external factors as it is not in our controls and
appreciate your understanding.
8. Order Changes and Address
Corrections
Please review your shipping address carefully before
finalizing your order. If you need to make changes to your order or address,
please contact us as soon as possible. We cannot guarantee changes can be made
once an order is processed.
9. Lost or Damaged Items
In the event that your order is lost or damaged during
transit, firstly don’t accept the order, please contact our customer support
for assistance. We will work with you and the carrier to resolve the issue.
10. Contact Us
If you have any questions or concerns about our Shipping
Policy, please contact us at care@jemel.in